Deliveries are made by USPS Monday through Friday from 9AM until 5PM. Please allow up to 24 hours for your order to be processed. Please note that due to weather disruptions, carrier and shipping concerns, deliveries may experience delays of up to two business days. Allow for additional shipping time to ensure your order is received by the desired date.
RETURN & EXCHANGE POLICY
We are pleased to offer a full refund for RoseKole.com online purchases returned within 30 days of their purchase date.
All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.
Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in sellable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs are final sale.
CARE AND REPAIRS
Jewelry General Cleaning and Care Guidelines
We suggest you keep your jewelry in airtight jewelry boxes or zip-top plastic bags if possible to decrease oxidation of metals.
Please keep in a cool, dry place. Do not wear your jewelry in water.
Due to the many different gems and stones in our jewelry, we do not recommend using harsh cleaners on your jewelry or 'dipping' your jewelry in a solution.
We suggest you use a polishing cloth to polish your sterling silver and gold items. You should not use polishing cloths on the matte brass items as this could cause the plated external layer to eventually wear off.
Should you have a design become damaged, our current policy is to repair at no cost to you (excluding shipping costs of the item to our studio or major material replacement.) If for some reason the design cannot be repaired, we will contact you to discuss options.